Health Insurers and Payers

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Many major health insurers and payers work in partnership with SHL to bring the benefits of telemedicine to their members and clients. In this way, health insurers and payers benefit from our expertise and experience, and can very quickly provide a dedicated service for their clients/members suffering from Congestive Heart Failure (“CHF”) or Chronic Obstructive Pulmonary Disease (“COPD”). We can work with your company to create and specifically tailor a similar service for your members or clients.

We provide efficient and friendly service 24/7 and user-friendly medical monitoring devices to the patient for home use. Users are required to use these devices to check themselves at a pre-set frequency and transmit the results to the telemedicine center. It is a simple process, requiring only a few minutes each time.

The SHL solution enables transmission of medical data to the telemedicine center, via one or more of several communication methods – whether it’s by using the patient’s smartphone or home telephone. A combination of Bluethooth and cellular communication, or the SHL Central Communication Module (CCM) takes care of communication from the patient’s home to the telemedicine center.

In some cases, we create a personal health record (PHR); in others we use the hospital’s medical record. Either way, our users’ clinical data is maintained under data protection rules and made securely accessible online to patients and their authorized physicians and/or health insurer or payer.

If the data received at the telemedicine center deviates from a predetermined threshold, or we identify any turning point, we take steps to stabilize the patient’s condition.

In addition to monitoring the results from our mobile ECGs and other home devices, the SHL program incorporates the equally important factors of user instruction, education, and compliance with given treatment guidelines. A member of the SHL medical team also periodically contacts the user, irrespective of any medical need, in order to check up on their overall medical condition, and to strengthen the user’s compliance with their treatment guidelines and life style program.

We can also provide users educational materials on a variety of topics, covering characteristics of the illness, related drug treatment, and recommended diet and nutrition programs.

Our CHF and COPD monitoring services considerably improve our users’ quality of life. They also significantly reduce the length and frequency of their time in hospital.

Several German health insurers use the SHL telemedicine service as part of their offering to their members. In a little under two years, tens of thousands of SHL home systems were installed across Germany, and the sign-up rate of chronically ill patients suffering from illnesses such as CHF and COPD continues to increase steadily.

With SHL Telemedicine, you can also arrange for your members suffering from MI or HF to benefit from our acute cardiac care program that will cost-effectively see them through the critical first 30 days following discharge, and beyond.

Client satisfaction is a key evaluator for medical care payers as indeed it is for SHL Telemedicine.  To see what our users feel about the services, click here.

We can help you set up and operate an SHL-type service for MI, HF and/or chronic CHF or COPD patients in their homes.
You can expect to see health benefits for your clients/members and cost benefits for yourself. Indeed, we think you’ll find it
a win-win option for hospitals, patients,and health professionals alike.  To find out more, please contact us.